antworkDOCS

Troubleshooting

The problems people actually hit, most common first, and what fixes each one.

An account won't connect

The most common problem by far, and usually Instagram: its sign-in screen refuses a personal account and never sends you back, so it looks like nothing happened. Facebook needs a Page you manage, and YouTube needs a channel.

Fix a connection

Instagram disconnected my account

Instagram decides how long a connection lasts, and it cuts off new accounts more often than established ones. What to do depends on what Instagram said.

What each Instagram message means

A post didn't go out

A failed post says why on the post itself. These are the reasons we see most, per platform.

Why posts fail

My AI can't attach an image or video

Usually the link needs a login, or it is a web page rather than the file itself.

Attach media

Antwork refused to schedule a post

Each account has a daily posting limit, and X and Threads posts need some space between them. The refusal says when the post can go out.

Limits and allowances

My AI can't reach Antwork

The connector is not added, not signed in, or pointed at the wrong workspace.

Connector troubleshooting

Contact

Not on this list, or the fix did not work? Tell us what you see and we will look.

Something look wrong? Tell us which.